Terms & Conditions

Effective Date: July 30, 2025
Last Updated: July 30, 2025

These Terms and Conditions ("Agreement") govern your use of the customer portal ("Portal") operated by eBurst Services Inc ("Company", "we", "our", or "us"). By registering for and using the Portal, you ("User", "you", or "your") agree to be bound by this Agreement.

1. Portal Account Registration

All users must register for a Portal account to access services. Submitted account registrations are subject to review and approval by our team. If an account is created by an authorized agent on behalf of another individual or organization, approval may take between 24 to 72 hours.

We reserve the right to approve, reject, or suspend access at our sole discretion based on internal criteria, verification processes, or security concerns.

2. Access to Information via Portal

Once approved, the Portal provides access to the following personal and business-related information:

  • Full Name

  • Mailing Address

  • EIN (Employer Identification Number)

  • Billing Information (including payment history)

  • Billing Statements

  • Uploaded and Shared Files

  • Contracts and Service Agreements

Users are responsible for ensuring the accuracy of the information they submit and for reviewing their data regularly.

3. Web-to-Lead Forms

Some forms on our website or third-party forms integrated with our platform serve as lead generation tools. Completing these forms creates a lead record in our system for tracking and communication purposes.

IMPORTANT: Submitting a form does not establish a customer relationship. A customer relationship is only formed once a service agreement or contract has been executed and confirmed by our team.

4. Support Tickets and Prioritization

Users may submit support tickets through the Portal. Each ticket is assigned a priority level based on urgency and subject matter. The following response timeframes apply:

  • Very Low: 8–14 business days

  • Low: 5–7 business days

  • Medium: 3–5 business days

  • High: 1–2 business days

  • Urgent: Within 24 hours

Tickets are routed to specific departments based on the subject or nature of the issue. Each department is responsible only for handling support within its designated scope. Cross-department escalation may be performed if necessary.

5. Estimate Request Forms

All estimate request forms submitted through the Portal or website are reviewed within 72 hours. Responses will be delivered via email unless otherwise specified. Submission of a request does not guarantee acceptance of a project or service.

6. Security and Confidentiality

Each user is issued or required to create a Security PIN for account verification and sensitive actions. This PIN is stored securely and treated as confidential information. Users must not share their Security PIN with unauthorized individuals. Any breach or suspected compromise should be reported immediately.

7. Amendments

We reserve the right to amend these Terms and Conditions at any time without prior notice. Updates will be posted on the Portal and will become effective immediately upon posting. Continued use of the Portal constitutes acceptance of the updated terms.